On may 1st I placed an order and was informed it would be delivered "on or before May 14th". By May 13th the order had not even shipped yet. I contacted Loft and received an automated email stating to add another week to the delivery estimates due to Covid. By the end of May I had yet to receive a real response and the order hadn't shipped still. I have made numerous more contact attempts and never heard from Loft. They took my money over a month ago and never sent me my product. I deserve a refund and refuse to ever do business with this company ever again.