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Last year AND this year I ordered a cd disc instead of a package. I like to be able to print out my own pictures in various sizes. Two years in a row you have sent me a disc with a low resolution picture. I am not able to make copies or send it to print anywhere....
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Could barely understand the man in their customer service center. His accent was really strong. He just kept repeating himself. Not answering my question about why the photos never came in the first place. Wouldn’t let me talk to his manager. If lifetouch does this now, I won’t be ordering from them. It’s ridiculous. This is the...
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I am very disappointed in the photo quality this year. They look they were printed off of a desktop color printer. There are streaks going horizontally through the faces and they look super grainy. When I compare to last years prints, it’s night and day. Quality has definitely gone way down hill since last year. For the...
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I have been trying to get in contact with Lifetouch for the past two days my longest wait was 4 hours and no one answered I tried using the chat on the web page and it won’t allow me to click chat button. I also left my phone number to get a call back two days ago....
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I chatted with a rep and asked if I could have the background of my original pictures changed and she said yes, told her all my information and what background color I wanted. Well 5 days later I received in the mail pictures of another student from a totally different school. Also another envelope with extras that...
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Fraud and / or Negligence
There was an invitation to the post office to receive the item, but it turned out to be lost. Got the call, promising to call the next day. There is no telephone in the post office. I called the customer service center several times. A week passed, the shipment turned out to be lost. The next two posts did not receive an invitation. Although they should have arrived already. WHAT IS IT?! RESPONSIBILITY?!
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