Average Rating:

3.27 / 140 votes / 128 reviews
6418 Normandy Lane
United States

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Complaints & Reviews — RockAuto

3 Sep, 2021

RockAuto Rear brake rotors

I thought you sent me the correct rotors. I had to wait until Paypal had cleared my funds, to purchase new pads since you sent wrong ones. I finally got my pads locally, and started to change my brakes. I opened the first Rotor box, and discovered that you had sent me 8 lug rotors instead of… Read more➤

I ordered a power stop kit for my 03 mustang. The kit includes calipers, rotors and pads. In the kit there were 2 calipers for the front left and none for the front right. Everything else in the kit was correct. I went to their website to rectify the issue but their system only allows for the… Read more➤

Because the front pads were too small and could not be used and I had the wheels off I had to travel to local parts house for appropriate pads. I am now expected to pay the shipping on the return. The rear pads were the correct size and worked fine. Because of this problem I will never… Read more➤

Sent me 2wd shocks instead of awd shocks for a 335xi sent a refund of 150$ when 1 shock was 90$ Darin User’s recommendation: Don’t trust the fitment.

18 Aug, 2021

RockAuto Said next day delivery

Said that my part would be delivered on the 19th ( Thursday) but when I placed my order it said itll be here today the 18th at the end of today. I need this part ASAP which Id why I wanted next day delivery and paid $80 to do so. User’s recommendation: Cheaper parts but delivery is… Read more➤

Computer company hacked into your system and got my info so I had to call the credit card company to cancel emu account. Why can I talk to someone in your store so I can order my parts? I need to be sure I am getting the correct parts so that I wont be bothered to return… Read more➤

17 Aug, 2021

RockAuto Parts issues

Missing parts on 4 wheel drive as. The factory castle nuts do not fit the axles your company sells. Custom services are horrible as well. User’s recommendation: Use your local parts store.

Returned a part..and can’t find out if they got the part back..I need a number to call them..and thank you

Brake rotors went in a power stop box and I was wondering why the brake shoes were I think the box that the rotors came packed in said centric.its very hard to User’s recommendation: It’s very hard to contact customer service Or email.

You saved for the next day shipping parts to that cam still haven’t came today horrible customer service User’s recommendation: Shop at a different place.

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