I am guessing this has happened before but had not thought about it until today. 8/31/21 (#[protected]) – ordered pictures. I first entered the picture day number and then thought I should be logged in, so I logged in. Placed my order, but then thought they system might not have connected that I was logged in. Apparently,...
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Our k-12 school hire(d/s) the company LIFETOUCH frequently. Most recently for graduation commencement May 27, 2021. EVERY picture of every student crossing the stage receiving their document includes the jumbotron in mid backgrouond making faces appear distorted. A step or two to left or right could have avoided that issue. Most, after crossing stage, photos were severely...
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In April, I ordered 2 copies of a team photo. I have called every month since and not received the photos. Today I tried to order senior portraits for 2 students. On the chat I was told that those sessions could be combined on my account so that when I ordered, there would be 1 cart. This...
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I paid for quality professional pictures that I could have taken better myself. Your employee/contractor took my child’s picture with his winter jacket on. Your company is supposed to be creating memories for families. You should be ashamed of yourselves. Don’t your employees/contractors take pride in their work? I will not accept the inadequate service that you...
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My two children took school pictures with life touch. I purchased an individual package for each child however paid for it in the same transaction. It’s been over three months since they have taken pictures. I received my daughters pictures back in February, it is now the middle of March and still nothing from my son. When...
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Fraud and / or Negligence
There was an invitation to the post office to receive the item, but it turned out to be lost. Got the call, promising to call the next day. There is no telephone in the post office. I called the customer service center several times. A week passed, the shipment turned out to be lost. The next two posts did not receive an invitation. Although they should have arrived already. WHAT IS IT?! RESPONSIBILITY?!
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