I was sent an email today from Lifelock telling me that my account was cancelled. I called and spent over 2 hours on the phone with an idiot in the Philippines telling me that I didn’t pass the validation test. I’ve been a member for over 10 years and only have one account. They charged my CC...
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Anytime we call the customer service we get transferred to someone in the Philippines that can barely speak English and is incapable of honoring our request. So tired of the incompetent manner that this presents…they know how to quickly sign you up, but it takes an act of Congress to get your name/address removed for their damn...
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We just called in to give you our new credit card #. Somehow (and the gentleman answering our call was having difficulty writing things down and hearing us.) We ordered a 1-yr subscription which would have been $200.40. We got two charges (1) $299.95 and for Norton (which we did not order (2) $219.95. User’s recommendation: Ask...
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In the last month, I have spent over 50 hours trying to get my Norton LifeLock issues revolved with no resolution. I have been sent to so many representatives I can’t count them all. I have been sent to supervisors, customer services, technical support, and not one of them has solved my problems. The worst experiences have...
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have been calling lifelock for days and have consistently been put on hold for over 60 minutes. Cannot change my information and found out that one of my credit cards has been compromised with no notification from lifelock. Member services or the portal site offers no help or ability to edit my information nor cancel my account....
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