Contact lenses were ordered for my child over the phone in February of 2021. The bill received did not break out the $103 processing fee for an order of $107 in contacts. The processing fee did not include shipping fees. This was discovered when trying to tally the order for reimbursement by the child’s father months later...
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I just got an IM from my CC company telling me what they really charged when they told me I would get the same price as last order. I gave them a great review only to get a cold slap in the face and 200.00 extra in charges with something about a rebate and form. There was...
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I placed a order with them .7 days later I sent a email asking about my order only to be told that it was backed ordered and could take 7 to 10 days. The website says that Lens.com have great customer service, are fast, conventent and easy.I think that these statements misled me to use their service....
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I am having the the most difficult time in obtaining my contact lenses. I paid a Fed-ex charge twice. First it took a week to receive them, the wrong prescription. I had to pay a Fed-ex price again and am now waiting over another week and they so far are unable to give me a tracking number...
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Rude and derogatory customer service. They do not respect legitimate complaints and do not follow their stated guarantee. “We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost.” I was rudely advised that something was wrong with my eye when I advised them...
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Poor service
Panda Taxi (05.12.16) was ordered at 14:00 because I had to go to work, I worked for the airline, where every minute is important. At At 13:52 an SMS was sent that the dachshund had been ordered at 14:00 and a specific car. But at At 14:00 it was called that the driver would be delayed for 5 minutes, it would still be acceptable, but as a result Taxi arrived only at 14:15, as a result of which work was missed for which the excuse "did not arrive during the taxis" did not fit. Your solution?
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