I booked a holiday to Jersey with my friend Maria Johnson. We were going on 19 July-24July. The week before our departure she became seriously ill. I rang your office on 9th of July to ask to change passenger name to Mary Patricia Jenkins. The operator took details down and said I would get an email giving...
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On the 17/07/21 I booked a hotel in Luton through lastminute.com. My money was taken from my account immediately. Me and my partner who was unwell at the time turned up to the hotel we had booked only to be told that we had no reservation. We stood in the lobby of the hotel for two and...
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I would like to speak to a consultant in person, as there is no means to change or cancel my booking online. Instead, I get an email that tells me to phone the help line which in turn tells me to to the website and then cuts off!!! I have also contacted the credit card company to...
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I have tried to change my booking numerous occasions because of current covid regulations. I am now being told I have lost my flight and the money because YOU couldn’t change it to suit me? Whenever I get through to your advisors you can offer me 0 help and just apologise. How is this any good to...
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I booked a holiday for 4 to Spain that was advertised to have a free cancellation option. I exercised my cancellation option before the deadline and needed to call them to confirm. They have issued a refund with a 25% deduction with no explanation as to what I have been charged for and why they deducted the...
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Refrigerator in service for 51 days
9. In January, an out-of-date refrigerator was handed over for warranty service. I didn't expect it to drag on for so long and when less than 30 days had passed since the refrigerator was handed over for service, I started to contact 110.shop. Answer from 110.shop, the service is still waiting for a spare part, although the 110.shop website says that the product can be kept in the service for up to 30 days. On the 34th day I contacted Ptac due to this situation and found out what I should do and filed a complaint 110.shop to which, of course, inadequately answered in a short way that they could not do anything, because the product is not in their Santa Ana service and waiting for a spare part and I I keep waiting for my fridge. In the complaint, I asked to exchange the product for the same new one or to return the money to which I was told, that as long as there is no deed of service that is not repairable or that the spare part will not be meanwhile they can do nothing for the cause and cannot return the money. I am very dissatisfied with their customer service and it seems that the consumer has no rights given that a complaint was lodged with them. I got my fridge back in 51 days.
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