I returned this item to there manufacturing facility per Keen & Social's instructions. I have been waiting for a refund from them since Oct 2017. I have made numerous numerous attempts to con5act them even filing a complaint with their area Better Business Bureau, and they have made 2 attempts to contact them as well with no...
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I need to Return an item that is the wrong size and color. I have not had any results receiving any form of communication with customer service at Keen and Social. I have written 3 times. It has been over a week. I need to return a Red Medium size hoodie for a Small Black one. The...
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I ordered 2 hoodies back in Aug 2017, I have sent over 6 emails to you, You sent me an email saying it was on its way. As of yet I have not seen anything. My order ID is 20921. I am very disappointed in the process here with customer support and all. I need an answer...
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Ordered this on 9/22/17 and just got it in the mail on 10/13/17. It’s way too big and want to exchange but can’t find a return form or address. And according to the company they will not refund or exchange after 30 days. I’ve emailed the company but have gotten no response. If I can’t send this...
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I purchased 2 Londoner Jackets on Aug 25, 2017. Received them the end of Sep. and upon inspecting the quality of them, decided to return them. Emailed the company and they provided return information on Sep. 29, 2017. Mailed them back on Oct. 6, 2017 after filling out a customs declaration form through the USPS and paid...
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