This company is a FRAUD. I don’t even know where to start. 1) The clothes don’t look anything like the picture 2) If you email them you automatically get an automated email, they WILL NOT email you back 3) If you want to ship the item back you have to email them to receive the RETURN ADDRESS,...
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I ordered a large, but received a medium. I emailed the next day for the address for exchange/return. I also sent a few more emails after only getting the automated reply saying that my email was received. There is a 30 day limit on exchanges. Now two weeks later I still have not received the email with...
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I made this purchase more than 3 months ago. It’s ill fitting and I have been asking Keen and Social for return instructions for these 3 months. No response. They had sent me a note at one time asking if I wanted a different size. I said no and have had no response from them since. Despicable...
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I placed an order (59088) for this sweater a few weeks ago (Oct 22), and still have not received my product. Tracking information says my order was delivered, but I don’t have it. Along the way, I e-mailed customer service multiple times, but only received non-helpful responses. The phone number listed to contact customer service is conveniently...
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