More Contact Info

Toll-Free Number:

(855) 703-4522

Customer Service:

Comenity Bank Cardholders

(855) 506-2499

Genesis Cardholders

(866) 875-0891

Genesis Cardholders

(866) 726-5617

Progressive Lease

(866) 319-0290

TDD/TTY

(800) 695-1788

Text2

(855) 221-6255

Sales/ Reservations:

(800) 527-8029

Questions about your merchandise

Fax:

+1(330) 668-5000

Other Info

+1 800 527 8029
375 Ghent Road
Akron , Ohio
United States – 44333
Mon9:00 AM – 10:00 PM
Tue9:00 AM – 10:00 PM
Wed9:00 AM – 10:00 PM
Thu9:00 AM – 10:00 PM
Fri9:00 AM – 10:00 PM
Sat10:00 AM – 10:00 PM
Sun12:00 PM – 9:00 PM

Company Address

Sterling Jewelers Inc.

375 Ghent Road

Akron,

United States

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Complaints & Reviews — Kay Jewelers

22 May, 2020

Order was cancelled need refund

I received an email my order was cancelled but I did not receive a refund

Jewelry & Watches

8 May, 2020

Painful customer service experience

A simple request 6 hours after placing my online order. Or so I thought! I bought the center of me necklace for my daughter in law for Mother’s day. I was told it would not arrive until the 22nd of May, well after Mother’s Day. After talking with my son he expressed it was much to nice... Read more➤

Jewelry & Watches

7 May, 2020

Theft of a swana star

In 2016 before I was married the diamond my husband had was a swana star and the manager from store 1094 in Warren pa sold my diamond to my sister that manager got promoted to a different store in Lakewood ny I have the paperwork that shows her ring with my husbands name on it I wanted... Read more➤

Jewelry & Watches

30 Apr, 2020

Item sent for repair has nor been returned.

I took a new ring I had purchased at Kays only a few months ago in for repair when one of the diamonds fell out. Was promised the ring in two weeks. Went to pick up ring and doors were locked. Called customer service and was told could not have ring until virus scare was over. I... Read more➤

Jewelry & Watches

24 Apr, 2020

How can I get my rings inspected?

Hi! Its not a complaint:) Im supposed to get my rings inspected this month (April 2020) but cant because the stores are closed. Didnt even need to speak to someone because the recording answered my question!

Jewelry & Watches