More Contact Info

Toll-Free Number:

(855) 703-4522

Customer Service:

Comenity Bank Cardholders

(855) 506-2499

Genesis Cardholders

(866) 875-0891

Genesis Cardholders

(866) 726-5617

Progressive Lease

(866) 319-0290

TDD/TTY

(800) 695-1788

Text2

(855) 221-6255

Sales/ Reservations:

(800) 527-8029

Questions about your merchandise

Fax:

+1(330) 668-5000

Other Info

+1 800 527 8029
375 Ghent Road
Akron , Ohio
United States – 44333
Mon9:00 AM – 10:00 PM
Tue9:00 AM – 10:00 PM
Wed9:00 AM – 10:00 PM
Thu9:00 AM – 10:00 PM
Fri9:00 AM – 10:00 PM
Sat10:00 AM – 10:00 PM
Sun12:00 PM – 9:00 PM

Company Address

Sterling Jewelers Inc.

375 Ghent Road

Akron,

United States

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Complaints & Reviews — Kay Jewelers

27 May, 2020

Taking to damn long to ship something

Because y’all suck and can’t answer the damn phone when people call y’all just put them on hold for *** hours it didn’t take hours for you to take my money User’s recommendation: Don’t do it customer service *** sucks..

Jewelry & Watches

26 May, 2020

Cannot connect with store or customer service or online chat

Ordered an item online 5/17. Its an in stock clearance item for a5/28 Anniversary. Receipt says will ship 6/24. Im sensitive to C19 impact, but cannot find a way to get help on the item. Would love to pick up at a nearby store that has reopened and has in stock. Cannot get a call through to... Read more➤

Jewelry & Watches

25 May, 2020

A refund on a necklace

I’m waiting on my refund. On A order I made two months ago.y’all don’t even have it in stock.

Jewelry & Watches

23 May, 2020

Charged me twice for item

I was not paid back fully yet. You still owe me $110.5 for the double charges. User’s recommendation: I don’t want to buy from Kay again it was a lot of drouble.

Jewelry & Watches

22 May, 2020