More Contact Info

Toll-Free Number:

(800) 322-1189

Customer Service:

Cardmembers in Puerto Rico and the U.S. Virgin Islands

(800) 981-8400

Cardmembers Internet Support

(800) 527-4403

Main

(972) 431-1000

(800) 542-0800

(614) 863-8800

(800) 597-6453

JCPenney Emails:

Privacy Inquiries, Trademark Inquiries

[email protected]

Emergency/ Hotline:

(877) 720-6576

PRIME CLERK RESTRUCTURING HOTLINE

(646) 979-4417

PRIME CLERK RESTRUCTURING HOTLINE

Accesibility:

(888) 879-2641

General Info:

(844) 527-2775

Fax:

+1(972) 431-9638

Other Info

Other Info (opening hours):

Mailing Address:

Attention: Corporate Consumer Care

Penney OpCo LLC,

P.O. Box 10001,

Dallas, TX 75301-7311

Company Address

JCPenney, Inc.

6502 Legacy Drive

Plano,

United States

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Complaints & Reviews — Jcpenney

9 Jun, 2021

Wrong item sent

I bought a queen luxury loft mattress pad order 2021 14** **20 4139 and wrong item came into store. I was credited and item reordered 2021 15** **11 1023 that I just received. Wrong item again that I now have to take back to store. I will now look for this item at another store. I dont... Read more ➤

Supermarkets and Malls

7 Jun, 2021

Great Customer Service from Jessica T

I received such great customer service from Jessica T. She was awesome! She when above and beyond to help me. I want to make sure that she gets acknowledge for her great professional service. User’s recommendation: That Jessica T gets recognition for Great Customer Service.

Supermarkets and Malls

2 Jun, 2021

Probably will not ever shop JCPenney or go thru Brads to shop with you all. No one gets back in touch with you. And I know JCPenney has no clue what’s going on. But it starts with Brads to i

I’ve been buying JCPenney products through Brads and no one has a record of this. It’s not JCPenney problem but it is Brads His company is not even getting back with me And JCPenney just gives a person the run around , person after person and then they just hang up on a person. Last two days... Read more ➤

Supermarkets and Malls

2 Jun, 2021

My order – over charge.

I don’t have a JCPenney account but this guy was a little hard to deal with stating I don’t and didn’t have any products through JCPenney. I told him I have products I have bought through you all. He then thought I’m up to no good. What are you trying to do? His attitude made me think... Read more ➤

Supermarkets and Malls

2 Jun, 2021

Are your employees being trained correctly.

Your system says I received items and that I am waiting for another item. 1. System says I’m waiting but I received it last week. 2. System says I received 4 items but I received only 2. Neither your in-house, phone reps knew how to fix these problems User’s recommendation: Don’t let JCP employees push you off... Read more ➤

Supermarkets and Malls