More Contact Info

Toll-Free Number:

(800) 322-1189

Customer Service:

Cardmembers in Puerto Rico and the U.S. Virgin Islands

(800) 981-8400

Cardmembers Internet Support

(800) 527-4403

Main

(972) 431-1000

(800) 542-0800

(614) 863-8800

(800) 597-6453

JCPenney Emails:

Privacy Inquiries, Trademark Inquiries

[email protected]

Emergency/ Hotline:

(877) 720-6576

PRIME CLERK RESTRUCTURING HOTLINE

(646) 979-4417

PRIME CLERK RESTRUCTURING HOTLINE

Accesibility:

(888) 879-2641

General Info:

(844) 527-2775

Fax:

+1(972) 431-9638

Other Info

Other Info (opening hours):

Mailing Address:

Attention: Corporate Consumer Care

Penney OpCo LLC,

P.O. Box 10001,

Dallas, TX 75301-7311

Company Address

JCPenney, Inc.

6502 Legacy Drive

Plano,

United States

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Complaints & Reviews — Jcpenney

20 May, 2021

Product was on sidewalk in the rain. Unacceptable!!!

Package was left out in the rain and noticeable to anyone who walks pass my home. I am very thankful that my purchase wasn’t damage when I opened the package.

Supermarkets and Malls

19 May, 2021

Refund me

I placed an order on May 8th. I received the wrong items but was charged for the right items. Yesterday, when I called the so called supervisor lied and told me that I would be refunded and had to repurchase the same items. I was refunded part of the money and charged…

Supermarkets and Malls

18 May, 2021

NOT SETTLED

Update by user May 18, 2021 I have spoken to JC PENNY corporate customer service twice now and not once has a supervisor emailed me or contacted me. This is complete unprofessionalism and completely disrespectful. Original review posted by user May 18, 2021 I have called JC PENNY CUSTOMER CARE twice now and have gotten no response!!... Read more➤

Supermarkets and Malls

18 May, 2021