More Contact Info

Toll-Free Number:

(800) 322-1189

Customer Service:

Cardmembers in Puerto Rico and the U.S. Virgin Islands

(800) 981-8400

Cardmembers Internet Support

(800) 527-4403

Main

(972) 431-1000

(800) 542-0800

(614) 863-8800

(800) 597-6453

JCPenney Emails:

Privacy Inquiries, Trademark Inquiries

[email protected]

Emergency/ Hotline:

(877) 720-6576

PRIME CLERK RESTRUCTURING HOTLINE

(646) 979-4417

PRIME CLERK RESTRUCTURING HOTLINE

Accesibility:

(888) 879-2641

General Info:

(844) 527-2775

Fax:

+1(972) 431-9638

Other Info

Other Info (opening hours):

Mailing Address:

Attention: Corporate Consumer Care

Penney OpCo LLC,

P.O. Box 10001,

Dallas, TX 75301-7311

Company Address

JCPenney, Inc.

6502 Legacy Drive

Plano,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jcpenney , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Jcpenney

29 Jun, 2021

Store credit cards

I had 2 store credit from JC penny on a card and then I went to use after the pandemic I went to the store and they told me I had no credit on the card, no one could help me in North Riverside Illinois . I would not go shop at JCPenneys and I told my... Read more➤

Supermarkets and Malls

29 Jun, 2021

Rude call centers

I have been trying to keep track all my promotional purchases if how much i have balance and everytime i talked to the call center they are always rude and there is one time that they actually call me a bad customer knowing i am paying my monthly bills and keeping all my payments on time. They... Read more➤

Supermarkets and Malls

22 Jun, 2021

I purchased a mattress set so it started sagging and dents in it so I called up because of the warranty so they told me I had to pay the 15% restocking fee and shipping but the new mattress I was purc

I have been going back and forth with JC pennies about an exchange and now they’re charging me for the item again that I’ve already paid for what the ***

Supermarkets and Malls

19 Jun, 2021

No prompt to get someone in returns

Not being able to get someone in returns. There is no prompt for returns so cant go there. JCP needs to to fix the problem. User’s recommendation: Returns prompt.

Supermarkets and Malls

17 Jun, 2021

I was told if an order is over $75, you get free shipping, but I’m being charged

I should be getting free shipping!! I was told if an order is over $75, my shipping would be free, but its not! Id like to know why?? User’s recommendation: I’m pissed! I’m supposed to get free shipping!

Supermarkets and Malls