I had to submit a Fraud grievance due to the excessive Co-Pay process they have in place. Hours on the phone with untrained or unqualified Customer No Service reps resolved nothing. Going to the base hospital Commander this week to try and get some answers. They have changed the process from a Evaluate and Treat referral to...
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Out of the blue they changed my primary care manager to another, approximately 30 miles farther assay. My former PCM had signed the contract with the transition from United Healthcare to this Health Net Federal Services. He was approved on May 17…and as of 12 June they still had not entered him in their “system”. The result?...
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Update by user Apr 20, 2018 I just had another problem with Health Net. It deals with a referral. My spouse needed a biopsy for bleeding on the ear, which may or may not be cancerous. We went to the dermatologist to get the spot excised. Instead, we were told that NO we CANNOT get the biopsy,...
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HFS (AKA Tri Care North)–Inefficient. Ineffective. Incompetent. Convoluted processes designed to save HFS money without regard for the lack of medical attention the service member/retiree is receiving. Can’t get an appointment b/c too many patients and too few doctors (even in the National Capital Region) , a referral requires waiting as much as a week, just to...
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