I am beyond annoyed and am now infuriated with how my return process has been with gilt. I have spent 4+ hours on the phone holding and waiting and explaining my situation – albeit the customer service technicians are nice and pleasant and empathetic, their inability to solve problems makes me question their incident management. I have...
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I bought one item from them and it looked like it was used. I emailed Gilt and never heard back from them. I would pass on this site – here's my email to Gilt “Order ID: Garlic Rocker This was my first order placed through Gilt. Sadly, the product package was previously opened and it looks like...
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Buyers beware!! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. I was told since they were purchased by another company any orders prior to july 9th are unable to be viewed. Also, that I would receive a call...
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They are the biggest liars I have ever dealt with. They sent the incorrect item and have broken every promise to resolve the issue. It's been 6 weeks and I still haven't received the right item and they won't credit my account. How hard is it to send me the correct lamp??? Week 1: Gilt asked me...
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I had the same issue, which then spiraled into something more! When purchasing, I didn’t notice that the Puritan’s Pride voucher could not be used on all brands. I then went on the Puritan’s Pride website and it turns out that of that list of 16 brands, a full SIX of them are actually NOT AVAILABLE for...
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Poor service
Do not use these parcel terminals, as there are many useful alternatives to Australian Pasta Stacija and FedEx. I had to pay twice for one shipment: it was delivered to the wrong address (although I remember perfectly which address I entered in the parcel terminal) and I have to pay a second time to forward it to the required parcel terminal. The delivery note and the receipt printed by the parcel terminal do not contain information about the consignee, only about the sender, probably in cases when the parcel goes to the wrong address, the customer could be charged double the fee. 'Great' customer support, after which we no longer want to work with this company.
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