Gilt would like its market to regard its offerings as high quality.I purchased Both skin care kits I purchased had major pieces missing/I have called three times. Each time I am told I will hear back in a couple of days. Weeks later I hear nothing. I do not: This is my experience: FAILURE TO ENSURE QUALITY...
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I ordered a dress I never got thats why Im calling they send me a form I couldnt type it in on my phone & I dont have an access 2 a computer the dress was around 265$ I wanna be refunded cos I needed the dress for an event & its already overdue
I’ve never had an issue with GILT and the products I’ve received from them UNTIL NOW!! I received a damaged product and immediately reported it. It has been 10 days since I reported the damaged product and after 4 phone calls and 5 emails, my problem is not resolved with no promise as to when it will...
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but nothing beats the real thing. Online shopping is a phenomenon that I could live without. Gilt has taken sometimes weeks and weeks to get me things that I bought and paid for from the beginning. The good thing I can say is that I have never paid such good prices for highend clothing og the sort....
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Bought a Max mara coat on sale. There is no description about the defect on the coat. When received the coat, there was an very obvious hole on the coat. The amount was wrong on the return invoice, so I wrote a few letters to confirm the amount. They reply slowly but promised to refund the amount...
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Poor service
Do not use these parcel terminals, as there are many useful alternatives to Australian Pasta Stacija and FedEx. I had to pay twice for one shipment: it was delivered to the wrong address (although I remember perfectly which address I entered in the parcel terminal) and I have to pay a second time to forward it to the required parcel terminal. The delivery note and the receipt printed by the parcel terminal do not contain information about the consignee, only about the sender, probably in cases when the parcel goes to the wrong address, the customer could be charged double the fee. 'Great' customer support, after which we no longer want to work with this company.
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