I purchased a $3000.00 Generac generator 11,000-watt . They had a power washer deal to received a $399. value power washer free. I submitted the form in. March 2017. I have been emailing and calling customer service. It is April 12, 2018 and I have still not received…
I purchased the EcoGen for a backup generator to a solar panel. About 3 years into service the cheap plastic oil pump broke, oil everywhere. Had system lines rebuilt and Generac replaced oil pump. Now four years into service with only 1250 hours on generator, the main seal went and destroyed the engine. Tried to get parts...
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Bought 17 Kw some years ago for a customer low voltage showed on display. Contacted Generac and Chris Tessier owner of AP electric where I purchased it on line. It was under warranty at time of contact. He said he would help. No help just a bunch of nothing from him or…
A general dealer and service contractor ordered a new controller two weeks ago today for my residential stand-by unit, which is less than 8 years old. Still not received by the dealer and I still am without back-up in the case of emergency. Is this typical? Why do you want me to enter at least 100 words?...
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Update by user Feb 02, 2018 I wish to update my review of Generac and let everyone know I’m happy with their response to my original review here.Despite my warranty being expired, Amanda Olivares at Generac was very willing to help me out and to provide a solution to my problem.I am delighted…
