12 kw Generac backup generator ran for several hours during a utility power outage. While generator was running a surge protected power strip, powering computers, burned out. Never heard of anything like that before. After utility power was restored, several…
Whole house 11kw generator serviced 3 weeks before problem. Had a factory hose clamp blow off draining oil and causing low oil failure. Had a authorized service technician come out and they replaced clamp and oil. When I called generac to see if it was covered by…
Update by user May 21, 2018 Was contacted by Generac after emailing the CEO. They’re swapping out the defective generator for another new one. Original review posted by user May 10, 2018 Purchased an XG10000E 10kw generator in April 2018. We had a power outage earlier this week so I fired it up in hopes of restoring...
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published review 4/30/18 I can’t believe they sold me a lemon!!!!, I purchased a Generac standby generator from Jones 2 1/2 yrs ago. It stopped working with only 38 hrs of usage, barely use!! They came and did a diagnostic. It was a bad rotor, they said that the parts…
After 184 hrs of operation, I too had an low oil pressure alarm, shutdown. My Generac certified dealer, who performed all the scheduled maint and installed the generator came out. If we let the motor run for about 5 mins, the oil pressure came up to spec, about 45-50…
