I bought a 20kw Generac unit about 6 years ago through Lowes and installed by BL Ott, an authorized Generac installer. On the first annual service visit, 6 (six) days after warranty expired (only one (1) year and never offered the option to extend it), I was informed…
Today after the unit exercises will tell whether the recent fix works. Tech support from the factory has not helped your distributor. Ed Miller Electric has been persistent in trying to fix the issue whereas McGee does not return calls.
We started having problems over 4 months ago. The service tec came out a few times but then the company OC Generators stopped answering our calls. User’s recommendation: Avoid this company.
During hurricane Harvey my shiny, high dollar, brand new Generac threw oil all over my walkway out of the exhaust and died with 47 hours on the clock… Pummeled by winds and rain, we had no electricity whatsoever for the remainder of the storm. Adding insult to injury Generac declined warranty repair because the engine oil and...
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They promised a 10 year extended warranty if purchased and installed by a certain date. Because my electrician did not invoice before that date they are not giving me the warranty. These generators require you to call the company for an unlock code before you can start the unit which should automatically begin the warranty. They say...
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