More Contact Info

Toll-Free Number:

(888) 237-8289

Customer Service:

Best Buy Card

(800) 365-0292

Geek Squad

(800) 433-5778

Product Recalls And Safety Alerts

(800) 566-7498

Return And Exchange

(800) 304-1259

Return And Exchange

(877) 702-2211

Headquarters:

(612) 291-1000

Fax:

+1612-292-2323

Other Info

+1 800 433 5778
P.O. Box 9312
Minneapolis , Minnesota
United States – 55440

Company Address

Best Buy, Inc.

7601 Penn Avenue South

Richfield,

United States

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Complaints & Reviews — Geek Squad

18 Mar, 2021

Failure to Refund Funds after cancellation of Maintenance Plan

Reference Geek Squad Case # [protected]. I Cancelled Maintenance plan on Jan 10 2021. Geek Squad advisor botched initial refund request. Despite several phone calls to query why refund was being delayed Geek Squad did not recognize their error until 24 Feb 2021. Many, many phone calls and many hours on phone to date Geek Squad still... Read more ➤

Computers and Accessories

11 Mar, 2021

Fraud billing!!! HORRID service from your overseas call center reps

On 2/23 my husband had Best Buy Geek Squad come to our home and hook up a WiFi booser for $99 that with tax came to $106.99. Today I received an email telling me your FRAUD SQUAD hit me $475.99 for my subscription! I NEVER subscribed to anything remotely close to Geek Squad, have ZERO need for... Read more ➤

Computers and Accessories

2 Mar, 2021

Scheduling an In-Home Installation

I have been a paying Geek Squad member for over a decade and part of my plan benefits is to have (pay for- reduced cost) an in-home installation option. I have tried unsuccessfully to schedule an in-home installation several times and have been told that there are no appointments available in my area until June and they... Read more ➤

Computers and Accessories

25 Feb, 2021

Unacceptable Exercise Bike Installation

My terrible experience with Geek Squad started November 2020, after purchasing a NordicTrack S15i exercise bike, when the delivery was cancelled twice by Geek Squad because: 1) no product in inventory, and about 10 days later 2) no service personnel available to deliver and install it. Once the delivery date arrived, it turned out that the two... Read more ➤

Computers and Accessories