I bought extended protection for my Sleep Experts bed power base in October 2020 and have yet to receive evidence of the warranty. There has been no response since checking in with them via your portal.
I cancelled my furniture protection plan 10-19-20, I have to called like 40 times and I get transfer, or they tell me will email, but nothing, I am getting the passing the buck between GBS and Ashley Furniture, about my refund. I have to explain my problem to many employees, I have names, dates and times that...
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When you are buying an insurance hoping that if you need it in the future it will cover for the damage, its weird that they can cover for everything else except for the claim that you are doing, with the answer that unfortunately your policy is not covering for that. Us as customers, we are not asking...
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Update by user Jun 09, 2021 Nada, Nothing not a word from them. Original review posted by user May 07, 2021 Finally got through on the phone and they advised me they don’t respond to emails even if they send them. A nice lady took information on the phone for the claim and told be that Ashley...
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Placed a claim 2/17/21 for 2 broken pieces of furniture and followed all protocols listed in the “service/protection” agreement. NOTHING has been resolved and each company keeps blaming the other for the delays. User’s recommendation: DO NOT Spend extra money on “service plan”.
