More Contact Info

Toll-Free Number:

(888) 323-4732

Customer Service:

Credit Card Activations

(888) 514-6846

Credit Cards

(800) 543-9000

Credit Cards Outside the US

(540) 561-4707

Debit Card Activations

(800) 562-1337

First Citizens Rewards Center

(866) 645-1694

Insurance

(888) 322-4678

Life Insurance

(866) 322-5433

Mortgage

(800) 845-3161

New Accounts

(877) 532-2669

Outside the United States

(919) 716-4588

Wealth

(855) 329-3258

Zelle

(877) 206-3818

Report Fraud:

(866) 567-7760

Account Activity

Business Customer Service:

(866) 322-4249

Business/Commercial

(866) 372-9830

Existing SBA 7(a) Loans

(800) 564-1774

Merchant Services

General Info:

(919) 833-9761

Headquarters:

(919) 716-7000

Investors/ Franchising:

(919) 716-2137

Fax:

+1(919) 716-7518

Company Address

First Citizens Bank and Trust Company

239 Fayetteville St.

Raleigh,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with First Citizens Bank , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — First Citizens Bank

18 Oct, 2019

Why do I still bank here?

I have a small consulting business that grosses about $300K per year and get paid in increments of $20 or $30 thousand dollar checks. Even though they keep approving me for a $30k line of credit I don’t want or need, have been a customer for 2 years, have never bounced a check or had any chargeback-... Read more➤

Banks, Finance Companies

6 Oct, 2019

Upset with FCB mistake

Had a recurring donation to Gateway Adm. Offices (Church) for $10/month on the 10th. Was paid on 9/10/2019 as requested. This check was cashed on 9/20/2019. However, another check was issured on 9/20/19 for the enormous amount of $242.40 on 9/20/10 and cashed on 10/4/19. I have never donated this much money to that church before. check... Read more➤

Banks, Finance Companies

12 Sep, 2019

I am trying to re-activate my debit card

I cannot call the number because I have a German line

Banks, Finance Companies

27 Aug, 2019

Holds cash app deposits for 24 hours even though it is deposited immediately

This bank continually withholds cash app deposits as pending for 24 hours so that it can charge 36 dollar over draft fees. This is ridiculous. I pay cash app to deposit the funds immediately. They continually flip payments so they can charge overdrafts.

Banks, Finance Companies

2 Aug, 2019

Legal department

Went to branch with a request for a letter to state First-Citizens Bank doesn’t have a lien on my car Chevrolet Suburban ID# 1GNFK16367J152193 which cannot be found in First-Citizens data base. I was told even if they cannot find the lien on this vehicle and they need 7 to 10 business days to research it they... Read more➤

Banks, Finance Companies