More Contact Info

Toll-Free Number:

(800) 323-9005

Customer Service:

(833) 663-5465

Canada

+1 905 488 7283

Columbia

+571 492 9744

EMEA

+44 203 901 3920

Europe

+44 800 389 3921

Indonesia

+91 212 360 3399

Malasya

+6 017 351 4710

Mexico

+52 800 323 9005

New Zelamd

+649 276 4071

Nigeria

+234 803 465 8701

Nigeria

+234 805 128 2482

Nigeria

+234 701 511 7152

Worldwide Locations:

+6 139 720 4333

AUSTRALIA

+511 349 4209

PERU

+9 714 360 3606

UNITED ARAB EMIRATES

Fax:

+1905.793.9798

Other Info

Other Info (opening hours):

Hours:
Monday – Friday 7:00am – 7:00pm (CST)
Saturday – Sunday 8:00am – 6:00pm (CST)

Additional Contact Numbers:
Australia
Fax: (03) 9761 7111
Canada
Fax 905.793.9798
New Zeland
Fax: +64 9 2761798

Other Locations:

Europe

Newell Rubbermaid UK Limited
Halifax Avenue, Fradley Park,

Lichfield, Staffordshire

WS13 8SS United Kingdom

Canada

First Alert (Canada), Inc.

20 Hereford St.
Brampton

Ontario, Canada L6Y 0M1

Mexico
First Alert México
Norte 31-A #48

Industrial Vallejo

Gustavo A. Madero
Mexico City, Distrito Federal

Mexico 07700

Malaysia

Maxsure Trading Sdn Bhd
25, Jalan SS25/24,
Taman Mayang,

47301 Petaling Jaya,

Selangor, Malaysia

Company Address

BRK Brands, Inc.

3901 Liberty Street

Aurora,

United States

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Complaints & Reviews — First Alert

13 Mar, 2019

Battery life short!

This was supposed to last 10 years, one did not last one year and another one did not last 1 1/2 years!

Security Services

6 Mar, 2019

Not 10 years

Failed loudly after 1 – 1.5 years. the reason I bought it was the 10 years battery. Don’t buy this!

Security Services

6 Mar, 2019

P1210 Alarm failure in less than one year

We replaced all of the smoke alarms in our home in 2018. The units are marked “2018 Jun 12” which we assume is the date the unit was built. In less than one year it has failed and of course in the middle of the night. It beeps several times and then stops. Then a couple of... Read more➤

Security Services

18 Feb, 2019

Same bs differant day

the alarm started giving false signals about a month after installation. Finally had to de-activate and when you do that, the 10 year model can never be used again….. after 3 months. Terrible product. Dont buy it.

Security Services

18 Feb, 2019

Product is complete fail

I have repeatedly had a problem of them falsely going off (always at 2sh in the morning and usually over holiday weekends). And then they do the low battery chirp at around the 2 year old time. I installed 4 in the home and have replaced them repeatedly under warranty. It takes a call to them with... Read more➤

Security Services

Most Reviewed

21 Feb, 2020

"The fact that you say consumer can be helped is a joke. i have tryed for over 2 months now to get our service repaired with no help. i have called numerous times to be told we will file a work order"