Garage door spring broke on the weekend Saturday morning placed a service request online. It was dispatched to a vendor. However that vendor does not have a weekend crew. 4 calls to FHW I had to explain to the FHW rep each time the situation, no record of previous calls, reading from a script. I have to...
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No one answers calls. I called sales and finally, reached someone. They transferred the call and it rang and rang. I have been a customer for 18 years. A service man came to my home to fix a built in microwave. He said he would have the parts in a week-worst scenario….
I was told that they provided service providers in my area. Every time I call I get the same thing “we don’t have a service provider in your area”. “You find one and pay him and we will reimburse you”. Look at the fine print it says, we will reimburse you what WE feel is a fair...
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I have fidelity as my home warranty. I have observed it is the most expensive home warranty and worst one too. I have their services for years and very rarely called them for service because i knew i have to pay them 75 and them they will simply say this service is not…
I have spent over 5 hours on hold attempting to speak with a customer service rep over the course of a few weeks and have yet to reach anyone. I resorted to writing them a letter and never heard back from them.
