I find this company very unreliable to be taken for its word because everytime I phone the call centre for a request, the response I get is always changing and conflicting – depending on the agent I speak to. Fedhealth is openly not passionate about clients, they seem to only pray and wish that you constantly enrich...
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On the 10th of June 2009, the main member was hospitalised. The hospital will not admit a patient without full payment being made up front for which a credit card transaction was made. When contacted, the medical aid indicated that the amount was fully refundable. Documentation was sent as requested and the medical aid on the 13th...
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Good day, The below email was send to Fedhealth on the 06.07.2018. After numerous attempts to sort out my Sanlam Reality registration. (Start of mail send to Fedhealth on the 06.07.2018) “I have phoned Fedhealth spoke to a consultant, PITY I can’t remember the name as she did not even give me a chance to get a...
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I have been with Fedhealth for years, and they service is getting tremendously worse every year. My daughter has a very rare disability, and requires to have chronic medication, this must be part of PMB. Fedhealth refused to pay until the Paediatrician Neurologist had to write a letter of motivation, which even for him was absurd. The...
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Client number: Mrs. CJ Maans – [protected] I missed two medical aid payments, for January and February 2018. On 19 March, I contacted Fedhealth to ask them for banking details as I wanted to pay the instalments which were outstanding. The consultant I spoke to said she would email the bank details to me but that the...
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Fraud
I returned the phone to this office for non-warranty repair. Please contact me when the repair costs are known. A week later, the office staff contacted me and informed me that I had to pay 94 CA$ for the repair of the phone, I paid this money, previously misunderstood whether it was the final amount, I confirmed that it was. A week later, I received another message that another 231 CA$ had to be paid, because after the repair it was found that something still needed to be repaired. I will never give them anything willingly!,
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