I have been with Fedhealth for years, and they service is getting tremendously worse every year. My daughter has a very rare disability, and requires to have chronic medication, this must be part of PMB. Fedhealth refused to pay until the Paediatrician Neurologist had to write a letter of motivation, which even for him was absurd. The issue all started off when I had to change my member number because of my wife going off the medical aid. This was a huge issue and took a least 4 months to sort out, I was not moving Medical Aids, Just moving Member number (Not that difficult) then when the new member number was issued the chronic medication was not moved over as specified in the application document, so I only recently found out when my savings was depleted and in my enquiry found out that the chronic medication was being covered by our savings. So once again, I was request to resubmit the doctors letter, this was in April 2018. This was suppose to take only 10 days to sort out and put the funds back into the savings, its now the 25 June 2018, I had to call the call Centre again to find out what was happening and now there is a new story. They can only approve 30 tables and not the 45 tables that's been prescribed by the Doctor. now they want me to send them the doctors script to see what he has prescribed. This is absolutely rubbish, the we as a parent of a disable child need to fight Fedhealth to keep our child healthy with medication that was prescribed my the Paediatrician Neurologist. There is no sense of urgency nor is there any sense of remorse in this situation. I will consult our lawyers going forward.