Client number: Mrs. CJ Maans - [protected] I missed two medical aid payments, for January and February 2018. On 19 March, I contacted Fedhealth to ask them for banking details as I wanted to pay the instalments which were outstanding. The consultant I spoke to said she would email the bank details to me but that the instalments might be able to be processed via debit order. I waited for the details but it never came through. I called them today to ask for bank details again but they said the membership was terminated as they sent me an email on 23 March which I did not respond to. They had my incorrect email address (a mistake on my part) but it would have been returned to them unsent as the address they had did not exist. I offered again to pay the outstanding amounts but they said that membership was already terminated, this despite it not being 90 days yet. I would have preferred paying the outstanding amounts and continuing the membership but they terminated before the 90 day period was up.