More Contact Info

Toll-Free Number:

(866) 420-3174

Customer Service:

Natural Gas Triggers for Small and Large Business

(732) 750-6464

New Customers

(855) 461-1926

Emergency/ Hotline:

(800) 755-5000

Outage And Emergency Ameren

(800) 334-7661

Outage And Emergency COMED

(888) 642-6748

Outage And Emergency Nicor Gas

(866) 556-6005

Outage And Emergency North Shore Gas

(866) 556-6002

Outage And Emergency Peoples Gas

Accounting/ Billing:

(877) 866-6601

Direct Energy Power to Go prepaid customers (Texas)

(866) 266-2084

Business Customer Service:

(800) 830-5923

Business Energy

(888) 925-9115

Large Business

(866) 348-4193

Small Business

(855) 970-2730

Small Business

Business Sales:

(732) 516-7500

Iselin

(844) 876-4020

Large Business

(866) 399-0865

Northeast

(855) 755-0377

Small Business

(888) 305-3828

Texas

(844) 411-6696

Wholesale

General Info:

(855) 334-3577

Direct Energy Protection Plans

(888) 492-7359

Home Warranty of America

Headquarters:

(713) 877-3500

Residential Energy

Media:

(855) 514-1815

Fax:

+1-866-863-1658

Other Info

Other Info (opening hours):

Additional Fax Numbers:

Natural Gas Triggers: +1 866-421-2451

Customer Service Hours:

Monday – Friday: 7:00am – 7:00pm (CT)

Saturday: 7:00am – 4:00pm (CT)

Small Business Hours:

Monday – Friday: 8:00am – 6:00pm (ET)

Large Business Hours:

Monday – Friday: 8:00am – 5:00pm (ET)

Mailing Address

Direct Energy

P.O Box 180

Tulsa, OK 74101-0180

Other Locations:

Direct Energy Business

1001 Liberty Avenue

12th Floor

Pittsburgh, PA 15222

Columbia

7101 Riverwood Dr,

Columbia, MD 21046, US

Terrace Park

104 Marian Ln,

Terrace Park, OH 45174, US

Company Address

Direct Energy

12 Greenway Plz Suite 250

Houston,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Direct Energy , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Direct Energy

8 Oct, 2018

Harassing calls for someone WHO is too young to even have bi

They buy yiur number and then harass 17 year olds while they are IN SCHOOL and refused to taje number off their list unless a minor contacts them to verify from that number…this is complete bs

Utility

25 Sep, 2018

*** disconnected

No notice or bills sent to the address on their file and then told $145 to reconnect my services. This company is absolute garbage

Utility

21 Sep, 2018

BE VERY CAREFUL OF THIS COMPANY

Two years ago I signed up with Direct Energy and everything was just fine. I saved a great deal on my electric bills. I live in a small, 560 sq ft apartment and my heat/hot water are included. The earlier part of this year I began to notice a huge increase in my bills going from $25/mo... Read more➤

Utility

18 Sep, 2018

Unfair pricing, dishonest practices and misleading info

I got scammed. The past year because I’m on a budget wise billing program direct energy’s price hike and variable rate hit me with $917 in charges! I check my statements for due dates and have a fixed payment amount that auto pays each month. On my settlement month I received a huge bill. We have lived... Read more➤

Utility

17 Sep, 2018

Looking to file a class action suit against this scam of a company.

We somehow have $692 past due that is due in two weeks or we’ll be disconnected. The only way DE will set up a payment plan is if we re-enroll. I don’t want to! We are current with AEP but could still be disconnected because of a questionably high balance left with DE… but they claim to... Read more➤

Utility