I phoned their 1-800 number and she did not want to help me and hung up. I sent three emails and received no response. I mailed a letter to their head office and still no response. I never signed up with Direct Energy and also did not realize this until I received the December bill for over...
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I signed up summer of 2015, the condo I was renting was sold in November of 2015. I called and cancelled and on 12/2/15 got my first and only cancellation fee bill from Direct Energy. I was told to fax them documents, I did, called back and was told to fax more different documents. Meantime they have...
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This large British company has all kind of scams, I wish I had checked the internet. Billed me for Natural Gas at $7.99 per MCF the rate should be 5.96600 per MCF or lower. Last summer I signed up with Direct Energy Services LLC to get a special on Natural Gas that they were running: 10% off...
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Direct Energy file number: [protected] (they are charging me for a water tank that I never had) So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room...
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My husband and I moved 2 years ago to a home that we built. My husband changed our service provider to Direct Energy. We started getting bills for Direct Energy and Direct Energy Regulated. They would give us a bill for $149.00, we would pay it. Next thing I knew we received a bill for over $800.00...
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online store failure
We ordered the product that AZ Electronics online store promised to deliver within 2 days, ie by December 18th. We paid more than 70 oo CA$. And a special offer - when ordering goods until 20.12, delivering them in Canada free of charge! When there was no news from the product, we tried to call... call hopelessly. Finally, on Friday, December 20, we called the online store, where we were told that there was a delay, but the product was definitely on December 21. will be delivered. Like a Christmas present for a child! On the evening of December 21 (Saturday) we were called and told that the product will be delivered on December 28. What's the point of a Christmas present other than Christmas? How to explain this to a child who believes in Santa Claus? We went to look for the same gift, we are not from Quebec. As a result, we spent an extra 45.00 USD on the way and when buying in the store. Or add that we are still waiting for your refund?
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