June 7th, 2021 I have been a Direct Energy customer for over 25 years. Always pay my bill on time. Over the past year I have noticed on my statements that my rates continue to climb. Not once not twice but three times over the past 12 months I have discussed with a Direct Energy representative at...
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On May 27, 2 Direct energy ( Detroit 6 mile Wyoming area) recruiters harrassed my sister and knocked on my Dads door door after she was told there was no need to and commenced to arguing with her. Your reps overstepped there bounds of selling a product and became hostile. She was told that several house in...
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I am a former direct energy rep. I used to work for a company called Trust Energy selling Direct Energy Contracts in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people...
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Direct Energy has several bad online complaints even in Canada. Google it. This company for sure ripped me off. Had bills for $369 for a single wide trailer. then got another company and 1st bill was $79, with Direct Energy bill was never lower than $180, price gouging is my reasoning. Bad customer service, was disconnected 7...
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In Oct 2010 my house was sold. In September 2010, Direct Energy automatically renewed the home protection plan. Our lawyer informed the utility company about this, and the plan was transferred to my rental property without any direction from me. In November 2010, I notified Direct Energy and cancelled the plan. I was charge an over $300...
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online store failure
We ordered the product that AZ Electronics online store promised to deliver within 2 days, ie by December 18th. We paid more than 70 oo CA$. And a special offer - when ordering goods until 20.12, delivering them in Canada free of charge! When there was no news from the product, we tried to call... call hopelessly. Finally, on Friday, December 20, we called the online store, where we were told that there was a delay, but the product was definitely on December 21. will be delivered. Like a Christmas present for a child! On the evening of December 21 (Saturday) we were called and told that the product will be delivered on December 28. What's the point of a Christmas present other than Christmas? How to explain this to a child who believes in Santa Claus? We went to look for the same gift, we are not from Quebec. As a result, we spent an extra 45.00 USD on the way and when buying in the store. Or add that we are still waiting for your refund?
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