They have continually forced me to call multiple times to get my refills and even new prescriptions filled. They pretend that the prescription will be sent to me, and it never comes. I am looking into changing insurance plans so we don’t have to deal with them any more. I have a transplant and my meds are...
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I began ordering Humatrope medication with this company 05/2012 and the past 4 or 5 years has gotten worse over time. I never get an order processed correctly the first time I call. It takes talking to at least 10 people before it can be done right! When you order this medication you have to have needles...
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No matter what department I have to deal with the wait times have never been less than 30 min… ridiculous. I waited 43 minutes today for their billing department just to be told I was not authorized on the account even though I am the insured and the only person that has managed the order/re-orders. THey have...
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CVS Specialty Pharmacy failed to deliver seizure medication ACTH for our five month old infant son who has been diagnosed with Infantile Spasms, a very rare and very serious form of epilepsy. They told us the medication would be sent overnight and would require a signature (due to the astronomical cost. The medicine was not even sent....
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Reordered meds last week to be delivered today 1/3/18. When I called on 1/3 to confirm it would be delivered said it wasn’t ordered. After waiting 10 mins to talk to Rep I was thrown back in que and waited 10 more mins. Every experience with this company has been horrible. I pity poor cancer patients who...
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