CVS Specialty Pharmacy failed to deliver seizure medication ACTH for our five month old infant son who has been diagnosed with Infantile Spasms, a very rare and very serious form of epilepsy. They told us the medication would be sent overnight and would require a signature (due to the astronomical cost. The medicine was not even sent. We did not get a phone call and they have both my number and my wife's number. Zero notice and our precious baby boy will not have his daily shot. If he has seizures it causes neurological development problems, and he screams in shock and pain. This compounded by the irresponsible voice answering system they have. After 25 minutes in a "your phone call is important to us queue, " I finally gave up and pressed "1" to leave a message and be called back. When I pressed "1" the voice system told me the mail box was full. And there was no way to get back into the queue. So I called back. 20 minutes on hold later I was answered by a person who assured us they would send our son's refill medication overnight so he would get his dose. I left early from work to get to the UPS Store before they closed so I could pick up his medication. No delivery. No phone call. You can imagine how my wife and I feel tonight knowing our sweet baby boy will not have his medication.