Was trying to get in touch to change cruise. Finally did. Had to wait an hour on hold for person! But they did a good job and helped me change my cruise date! User’s recommendation: You may have to wait, but the representative’s are good and professional!
Took two days to get through to Carnival Cruise to cancel my trip. They told me flat out no refunds were to be given. I was given the option for a credit only. I feel I should have the option to be refunded or accept the credit. Not pleased at all with customer service. Could not even...
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Trying to change cruise reservation date due to coronovirus. Keep getting same message on different numbers… Experiencing higher than normal call volume and messed up phone lines.
Sooo….Is it fair that Carnival Cruise wait until passengers pay in full to offer the opportunity to cancel or postpone travel plans while CORONA is in the air? I called a few weeks ago and spoke to a representative regarding my concerns about my cruise and the CORONA virus that is now in the air. I was...
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The had emergency maintenance outside our room three out of four days of our trip. They had no answers, did not warn anyone. So after drinking and gambling all night, arrive to stateroom to sleep, and major construction. It started the day after we left port. It was not emergency as I helped myself to the elevator...
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