I subscribed to Busuu Premium Plus in August 2020 at a cost of £39.99 I cancelled my subscription a couple of months ago. Yesterday they charged £79.99 to renew my subscription. Given the run around on line Have tried to ring to speak to customer services several times, goes to messages. Left message still not had a...
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Paid for premium, did not like the service so cancelled the account and left it that . They have now taken a renewal payment of £80 and will not refund even though I contacted with in 5 minutes of the payment coming out. I don’t know how this can be legal to take money for a service...
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My daughter made a complaint to Busuu yesterday because she noticed they had auto-renewed her subscription without notification or warning. She subscribed just over a year ago but didn’t use the app very much so did not intend to renew. In her 1st year, she paid an annual subscription of £39.99 In her second year (recently) they...
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I just recently had a problem with Busuu. I signed up last year for a one year subscription. I stopped using them nearly 2 months ago. I had signed up for the french course and completed the highest course they had. I assumed the auto renewal was an accident. When I contacted them they ignored my first...
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Taking a customer’s money without notifying them is theft. One year ago I purchased 1-year premium access to Busuu Premium. For one year. Then suddenly a year later without any prior warning, I am told that I have been charged for another year of subscription – without any prior warning. I had not signed up to auto-renew...
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Poor service
By calling the reference phone from the airport "Canberra" on 06. 08. 2020, the operator explains that the test can also be passed in Darwin. Calling 10. 08. 2020, the operator says that the test must be handed over in Darwin and there is no possibility to hand over the test in Darwin. Irresistible, because we clearly know that Darwin laboratory also accepts analyzes. Threatens to fix my number because I asked where the logic traveled across the country and infected everyone "if there were symptoms that didn't exist". Inform your employees not to provide 2 different information at 1 identical situation, cheating people. If you wish, you can pass the test, although it is not even mandatory to receive this treatment when you come from Norway.
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