i am sick and tired of trying to call brinks, the customer service is non-existent, you have to wait on hold for 30 plus minutes or you have to send a text, well that doesn’t work well either. i want to speak with a real person about my billing. over a month ago i…
What can I say, lying charging us with something they wanted to install ..days and days of calling, nothing resolved.. Nobody knows anything and when they don’t have an answer they put you on hold hours and hours .. To the point it made us sick.I feel this is on purpose, so you will just hang up...
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I have been on hold for over an hour . Their online chat don’t work. I just tried texting them, again an hour before they answer. If it wasn’t that I have to pay for the last 18 months I would have drop them long ago. I was with Protect America which was 100% better. User’s recommendation:...
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Called to cancel service. Put on hold for 30 minutes. They tried to up sale me even after I told them that I did not need the service and was moving. Put me on hold again. Took 2 days to get a “DocuSign” to cancel the service that I was NOT under contract with them. I would...
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My alarm has gone off several times in my basement during the night. Most recently the alarm went off yesterday afternoon when I was sitting on my front porch and the alarm was not even on. No one from Brinks has ever called me when the alarms have gone off which I blind frightening given that some...
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Bad service
02/02/2019 a mobile phone was purchased. I always do a factory restart before sending it to the service to make sure that the software does not hang. Initially, there was a problem with the screen not working. I took the phone to MTTC in Suirrey, I was refused to accept the phone because it is from the Chinese region. Taken to AZ Electronics, the screen was repaired. After a while the phone could not be charged, I sent it to the RD service, the charging was repaired, but when I got home I found that the speakerphone did not work. Again, I did a factory restart because AZ Stores told me that the first thing done in the service is a restart. The next day I wrote a submission, after a while I received an answer that no defects were found. It is interesting how the defect, which was also found by the store seller, could have disappeared. Accept,that the phone was repaired and returned as if there had been nothing to avoid changing the phone. Okay, I came to terms with that and continued to use the phone. Now 20.03.2020. the front camera of the phone did not work. I restarted the factory - nothing changed, the camera didn't work. I wrote the application again (21.03.2020) I received an answer (10.04.2020), the answer was again negative, again I had sent to the service phone, which was all right, although again in the store with the seller we made sure that the camera does not work. Again, I assume the phone was repaired and returned as if there was nothing to avoid changing the phone. Since I have this phone, the phone has been in service for several months. I have always bought AZ Electronics despite the fact that the prices are higher than in online stores,everything has always been a matter of service, but after this time I am no longer sure if it is worth paying a higher amount than elsewhere if I receive such poor service. It is not at all clear to me whether the phone is original if it is intended for the Chinese region. Of course, I want my phone exchanged for another model!
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