I lost my phone a week. Couldn’t register the loss at first because their system kept insisting I use the service-request web page, which wouldn’t load on three different laptops and browsers. First they told me my request was approved. Then the replacement was held up because “the payment for the fee was pending.” Then they told...
Read more ➤
I lost my device and had to replace it, it’s been two days and I am without a phone, Boost mobile told me I will have to pay $179.00 for the same device. Brightstar told me I did not pay for my protection plan for that month, Boost Mobile said not true, I am in good standing,...
Read more ➤
I had called regarding my damaged phone need to ask the procedure, they put me on waiting for around half and hour and nothing, no agent. Can you please check and call me at 705808****. User’s recommendation: Idk.
I recently had my phone replaced and it was was lost not broken and I just got a voice mail saying I have to send a old one in or they are gonna shut this one off.! I dont have a old one to send in ! I didnt mean to choose broken when I filed the...
Read more ➤
e miniuroll withI have had the premium device Protection Plan with Rogers for 2 years, this is administered through Brightstar. I just paid for my own screen replacement, as the only repair offered to me in the end was mail in replacement despite the Rogers website…
