Refusal towards customers
I am very surprised by the work style of the store 110.shop. I am very glad that 110.shop offers to buy a cat nail sharpener with almost 50% discount. Very quickly I received a message within a couple of hours that the product is available and can be picked up. Since I am on Lachplesha Street, which is ~ 5 minutes away, soon after receiving the sms I went to 220. I was very surprised when I entered. At the beginning, there were 3 people standing at the cash registers - a man and 2 ladies, and in the background there was a 4th man - a man with a smile on his face (apparently because he did not have to spend 1 hour waiting in line) and a cup of coffee in hand. Well, well, sometimes thirsty and it does not matter. The biggest climax followed already after 2 minutes, which I had spent waiting in the store, when both ladies disappeared from sight for an unknown time, for more than 20 minutes I, as a working person, had no time to wait. As you can guess, the pictures were not taken when the employees disappeared from their belongings while serving the customer. There was only one man left at the box office, who had been serving a lady with a child for a long time and, of course, did not accept other customers. For a complete illustration, I have also included 2 pictures taken in the store. Most people in the queue are not included in the picture. At that time, there were a total of 23 people in the store. The number is, of course, relative, because the number of people changed all the time. However, I was also surprised when I called to cancel the order and return the money (the point was also added that the previous order, which was made, although that it is in stock, but it cannot be removed and we are waiting for the 13th day). Rhetorical, but a question: for a product I did not receive, I could pay in half a minute, but do I have to wait five days to get my money back for cooooolial treatment of the customer and, of course, the property I didn't receive? :) PS Lady Diana (if I'm not mistaken), who works as a telephone operator, should sometimes think about her tone of voice :) When I heard that I wanted to get my money back, I felt as miserable as the people who stayed in line today to wait:)
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