Poor service, contempt and aggression
Dispatcher, a woman who says "anastasia" (most likely a fictional name) with which contact by phone. No. 22 330 330 will be distinguished by a pronounced unprofessionalism and inadequate skills for the performance of the respective position, which will manifest itself as a rude attitude towards the client and unreasonable aggression with each of the above-mentioned moments of communication. At the moment when I, the client, want to provide information about the cancellation of the trip, the dispatcher remains aggressive and refuses to perform his duties, justifying that he does not have time, but at the same time he has no problems. we are allowed to insult the customer. When he wanted to find out the contact information to contact the dispatcher's employer, he refused to provide it (obviously not the first time there was such a problem). I hope that someone will be able to find out the contact details of the employee and make sure that this unpleasant situation is resolved and that the incompetent employee is punished.
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