We checked in on friday 7/19/2019.Comfim number 81882ec024516. Upon arriving we were greeted well with the staff, but we were notifited that the elevator was out and that we would be having to use the stairwell. Thats where this gets bad. My 28 year old son is handicapped, stairs are not the best thing for him. We...
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Please see email I sent to General Manager Mr. Faruqi, Thank you for your prompt response. I understand that you want to have a property that encourages return guests. I do appreciate the pleasant and courteous nature of your employees. I do think that for the money I paid I should have been able to view the...
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Our stay at Baymont East Kalamazoo, Michigan 6/28-6/29 2019 We are Larry and Sue Willis, 73 years old. We are retired and travel often. We are Wyndham Rewards members (#[protected]). We were traveling to Kalamazoo from East Peoria, Illinois for a reunion. Upon arrival, I noticed the pool was dry, no water, even though it was 94...
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We had just checked in to our room and I was resting on the bed. The sheets were starting to come off so I was fixing the sheets and almost touched a pair of dirty underwear that was stuck between the headboard and mattress. Thank God I didn’t touch them. I called to the front desk and...
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On memorial day weekend I booked a room for three nights for a family event. My daughter, who has Parkinson’s, was with me. The bathroom was horrible. The shower did not work but flooded the bathroom and there was no hot water. There were bugs, the toilet seat and paper holder were broken. When I notified the...
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staff attitude, information material, etc.
Today, when I arrived at this institution, I felt like in the old Soviet times - albeit with impatient shouts, sorry, ALLEGATIONS, and the lack of publicly written information, it all testified to me - here you are nothing, just wait for the lady at the reception to pay attention to you (4th floor), terrible toilets, unlit waiting rooms... sorry, but I'm sorry both the doctor and the patient who gets there. It may already seem that I have descended from the moon, but no - I live here -LV, and it does not happen to us.
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