To whom it may concern; I am writing to provide you with further details regarding my interactions with your company whom provides services to the Midland, TX area. I originally called to inquire about the inflation to my bill and the subpar services I had received over the last year. I underwent 4 separate connections beginning with...
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10 hours spent on phone over last two months. 4 visits with no avail. Even technicians said the boxes aren’t good. Told us to pay more monthly to get access to better customer service or something. Terrible product. Terrible customer service. One day didn’t even show up waited for EIGHT HOURS. User’s recommendation: DO NOT PURCHASE.
Service was supposed to be installed for my mom on Tuesday, today is Friday and still no one showed up. I called after speaking to people who said they would come to find out that I was not even scheduled for a technician….WOW!!! They want you to switch your services to theirs but when it comes to...
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Update by user Jun 11, 2021 As per Kimberl M. request. I contacted the sales department…..again. I was on hold for an excessive amount of time…again. this time I was quoted a price of $149.99 for internet services. In summary: Within 2 weeks I was quoted the following price for the same exact…
Company charged $80 since telephone work was done inside rather than outside. However, no one told us this in advance. Agent said hed check original conversation and get back to us. No one did. Just the charge. Plus, we were charged a late fee. User’s recommendation: Get everything in writing.
