Royal Caribbean Cruises




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Royal Caribbean Cruises

Average Rating:

1.98 / 318 votes / 39 reviews
Royal Caribbean Cruises Ltd
P.O. Box 026053 Miami Florida United States - 33102-6053
Miami
Florida
United States

Phone number: 18665627625

Category: Cruise Lines

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Complaints & Reviews — Royal Caribbean Cruises

Financial records show my refund for cancelled Cruise was not what ipaid in full my deposit should with refund due to COVID-19 restrictions that cause me inconvenience for vacation time with family.my name is Joseph Jones my contact information is [protected].wilsontravel.com Baltimore Maryland Lucretia Wilson [protected] is contact for agent financial records not accurate
17 Jul, 2021

Cruise

Scheduled a cruise out of Nassau, but didn’t get my PCR test since the “health visa” said it was not required if vaccinated. Once at the airport, 2 hours before my flight, I realized the requirement. The airport testing facility was running late, so I called RCL and spoke with the agent and was advised to move... Read more➤
My heart goes out to this industry, and I hope that the world is back to some kind of normal sooner than later. I want you to know how some “small” policies during this time impact every day people. My family and I booked a cruise for November on Mariner of the Seas with a group of... Read more➤
I agreed to a cruise credit but now my husband has cancer and will not be able to cruise. I ask for a refund and they refused and said they could do a transfer but not a refund. I have no one to transfer it to. I have his primary care note saying his immune system is... Read more➤
2 Jun, 2020

Keeping my money

I put deposit of $1, 250 on a cruise and Royal is now keeping my deposit as a "penalty fee" The ship is cancelled this year but keeping my money. This is horrible they can get away with this. They must have so much money from not giving anyone the money back that is due to them.... Read more➤
26 Feb, 2020

The captain

I am not sure what department this needs to go to but this cruise is the worst cruise I have ever been on as far as the ride itself. This is a beautiful ship with the most amazing assortment of fun and we can’t even enjoy It for all the motion! Why aren’t the stabilizers being used!?!?!?... Read more➤
22 Feb, 2020

A deck cleaner

Sat in row three Deck Chairs a Glass was between, a short little helper picked it up, someone bought me a Cone which dripped, I had them mop up the Deck, then I preceeded to wipe up dri, ppings on Chair and surroundings, put the napkin on deck near my Chair with intensions to drop in waste... Read more➤
My cruise for the holidays was very disappointing 1. Ladies locker room bathroom in the Spa dirty and wet the dirty towel Cart in locker room full beyond capacity, the floor wet and slippery. Spa floors dirty, mats broken 2. Poor Vegetarian menu and almond milk only available for purchase 3. 3rd floor restaurant my time staff... Read more➤
My wife and I, sailed from Southampton UK on 26th October 2019, on Independence of Sea, for a 14 day Cruise. On the 3rd day of the cruise we learnt from the customer service desk that we did not have to go with compulsory gratuity and could cancel it straight away, as I wanted to tip the... Read more➤
Said you would rebook cruise lied right to my face still waiting took my money and ran wife had amergency surgery called that day said you would rebook no problem would call back never did returned drink package and exscushions and took my money loyal customers friends booked a sweet in July might be last one they... Read more➤

Inaccurate information

Once again, the information about arriving flights at Melbourne Airport is incorrect, appears on the screens at the airport and on the Internet with a delay or misleading information. And no one felt responsible for that. Hello, we live in the XXI century. and the so-called on-line system is still as in Soviet times. The proposal to invest many millions not only in buildings but also in IT.

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