Long time ADT client (10 years+) who finally tried to disconnect as new systems / services are so much better. ADT basically REFUSES to cancel my services. They claim first request was not made properly, and second request they refuse to process UNLESS I agree to pay them for a future dated cancellation! This is on a...
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i have called for the last 3 4 days and complained to adt that first the were taking money out of my account without permission. They also said the were going to refund me the money and said it would be in there 1 da y and wasnt in there Adt has done this several times i...
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Lied from the gate never received visa card… Said my wifi wasn’t strong enough.. Said we had to wait for installation because we had old wiring and underground wiring was bad.. 1, 000 upgrade grade don’t have any of it 2 sensors.. Paying full price each month waiting for. Amerasian never got anything we were promised in...
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Service from ADT was horrible! I had my alarm system installed back in May 2019. They took long installing it, they were charging me for stuff I didn’t get, i would call the ADT company and they would give me different information than what the company that installed my security system. They said they would get back...
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I wish I could leave zero or negative 5 for this company. Of all the companies I have dealt with, this one is absolutely the worst. They lead you in with a great deal then upsell you. But their customer service is indescribably bad. I was told, l when I first called to discuss my security needs,...
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Poor service
I bought a phone in the AZ Electronics store, it was necessary to replace the battery, take it to the service, said to wait 30 days, patiently waited for another phone, did not offer at that time, borrowed from a girlfriend for the use of others, after 30 days, called that I could pick up, go to the store, locked the screen did not work inside, tried with the sellers several times, and make sure there is a problem, of course, was dissatisfied and asked for phone money back, I waited 15 days for a decision, 15 days to call and announce that I had not removed iclouds, I did it all, and now have to wait again for a summary, I apologize for what it is about service, attitude, even still does not offer service phone, or compensation. Asks to replace an elementary thing,but breaks the phone and does not admit his guilt, and seeks an excuse not to have a quick and productive solution. You have less than one customer, and I don't recommend a weak solution for others.
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