More Contact Info

Toll-Free Number:

(800) 239-5230

23andMe Emails:

Privacy Inquiries

[email protected]

Company Address

23andMe, Inc.

230 N Mathilda Ave

Sunnyvale,

United States

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Complaints & Reviews — 23andMe

19 Oct, 2018

Disappointed in report and service.

I purchased two of the $99 ancestry kits – one for me and one for my adopted daughter. We decided to do mine first and it took over a month for my results. Once received, we were very disappointed in the report. I can’t call it a scam, but can certainly say the report…

Background and People Search

28 Sep, 2018

Extremely bad customer service situated in the Philippines m

My phone call was disconnected 4 times with absolutely no help or understanding of the problem extremely frustrating for an expensive service!

Background and People Search

27 Sep, 2018

Maybe Customer Service is a bot

Remember when we had dial-up ISPs and Windows 95? If one called customer service, she got a Pakistani with poor English skills whose only recommendation was to reboot the computer after going through twenty minutes of verification that you had an account. TODAY, reboot the computer is the Pakistani or BOT sending out a replacement kit. There... Read more➤

Background and People Search

20 Aug, 2018

DO NOT USE THIS COMPANY !!!!

Ordered the kit in 72018, one month later still no results nor response. I decided to call their support 800# listed on their website. Well that was a waste of time…. the rep could not locate my kit and didn’t deviate from a script he obviously was reading and…

Background and People Search

14 Aug, 2018

No resolution either

I asked about my sample too and they said the same thing about upgrading the computers. I highly recommend using Ancestry they are responsive and fast.

Background and People Search