More Contact Info

Toll-Free Number:

(800) 239-5230

23andMe Emails:

Privacy Inquiries

[email protected]

Company Address

23andMe, Inc.

230 N Mathilda Ave

Sunnyvale,

United States

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Complaints & Reviews — 23andMe

31 Dec, 2019

Resolved: Don’t use them !!!!!

Update by user Dec 31, 2019 This was NOT resolved. Still waiting. Original review posted by user Dec 31, 2019 The worst customer service. I spent over $200, and never got my test results, because 23and me doesn’t “LIKE” Hotmail. So, I switched to gmail. I can access my account, but not my test results because they... Read more➤

Background and People Search

16 Dec, 2019

Very good test results

23andMe has very detailed test results that go back into the beginning of DNA chain. Never had a problem. Updates issued as more populations join so DNA will reflect more diverse gene pool. Remember to have an open mind is taking any DNA test. Any DNA relatives who wished to ask a question used the onsite email... Read more➤

Background and People Search

14 Nov, 2019

3 questions

Sunny was able to answer all of my questions easily…

Background and People Search

4 Oct, 2019

I am still waiting for my results months after

I moved and never received my results.

Background and People Search

31 Aug, 2019

Need to speak with a rep

I have 4 grandparents who are native american. It shows me 1.9 and one of my cousins shares two of my ggrandparents show .6 How can either of these be correct?

Background and People Search