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Average Rating:

2.5 / 379 votes / 47 reviews
23andMe, Inc.
230 N Mathilda Ave, Sunnyvale, California, 94086
United States

Phone number: (800) 239-5230
Web: https://www.23andme.com/en-int/

Category: Background and People Search

Toll-Free Number:
(800) 239-5230
23andMe Emails:
Privacy Inquiries
Company Address
23andMe, Inc.
230 N Mathilda Ave
United States

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Complaints & Reviews — 23andMe

14 Aug, 2021


My DNA test of a few years ago was with this ‘company’, and I USED to recommend it highly. Then my email address of forever was somehow hacked, stolen, hijacked, whatever. I have since gotten no mail from new found cousins, and cannot sign into my account. After contacting 23, was sent form to fill out and... Read more➤
I was joining 23 and me put in all the information but never received anything stating it went through
1). Not receiving what I thought I was going to get 2). Not being able to conveniently download a precise file to forward to my Doctors. User’s recommendation: Check first to ensure thee results you are looking for are actually what you are going to receive – and are the results available in a file format to... Read more➤
I hadn’t accessed 23andme for a year or so. When I tried to sign on, and change my email address, it rejected gmail as well as another email address I had. I then added an outlook account so that I could change my password. In trying to do this, all of my sign-in information was deleted by... Read more➤
6 Feb, 2021

Merger Privacy Issues

It was informative and settled quickly! Very quick wait time and response! I called regarding the Virgin merger. My wait time on the phone was less than 2 minutes. The customer service rep was knowledgeable and efficient. They do need to expand their menu options. User’s recommendation: Recommend.
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