Contacted 5 times over 6 mos. They’re “trying to find it” This was originally a birthday gift in October, had to wait for Christmas to send in “extra money ” for deluxe results. I thought I heard of trouble or shuttering of a d.n.a. testing laboratory in u.s.a. a few months ago? Is it these people’s contractor??...
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I am tired of trying to get response from you regarding the report on my DNA. I feel you have taken my money and not kept your part of the contract. I expect a response from you by U.S. postal service within 14 days from today. June 13, 2018 or I will be forced to complete my...
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I submitted my saliva 4 years ago and learned I’m almost all Irish from Dad and almost all Norwegian from Mom. December 2015, I notified 23&Me twice that I changed my email address. No reply. In 2016, when I tried accessing my information, I was shut out. Not to worry!…
I have not yet had any response to my three emails that I sent over the course of a few days more than a week ago WITH THE EXCEPTION OF a request to complete a Customer Satisfaction Survey! You can guess how that went. In short, I took advantage of the offer to transfer my DNA results...
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I was an early purchaser of this product and had a great experience. I wish I could say the same when I bought a kit for my father. After he sent in his kit, we received only an extremely vague report and a request for further money. The data is not accessible on the website and cannot...
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