24 Jun, 2021 → by ClaimboUser946734
provider membership
1
I signed up for Zocdoc as an acupuncturist, and I was told that I was the only specialist within 2 miles and to expect around 1 booking per week at worst, or more. Everything went downhill from here. Zocdoc locks you in to an annual contract, paying $300+ up front. Seems worthwhile, if signup would indeed generate new clients from their site. They also charge $30 per patient booking. Also, seems reasonable if this generates a new patient. Here's what has actually happened over the last 9 months on their platform: Lots of "leads", most of which are patients who do not intend to show up to the appointment. I lost $30 on each of these, approximately $120 per month I have spent on leads. Oh - and good luck calling in to dispute charges. The customer service is ARROGANT, and couldn't care less about helping you once they've got your checking account on auto-bill. Providers are SCUM in the eyes of zocdoc. After months of keeping it friendly, I recently broke down and terminated my account early - losing out of 3 more months of paid service. I was losing money on their platform, despite having almost 30 5-star patient reviews and following all of the ZocDoc rules. STAY AWAY from these awful people. They are truly clueless, arrogant and a shameful company which does not care about helping providers.