I bought this set. 2 two piece love seats and 1 three piece. one of the love seats was damaged upon opening the box. The driver said he would report it. I spoke with cstomer service and arranged for a replacement. Well today the replacement arrived and it was more damaged than the original. What struck me as odd was when the delivery guys showed up today the recliner was already assembled wrapped in plastic and then blankets. Unlike the first delivery the guys opened the boxes, unwrapped the seperate pieces and assembled them in the house. I instantly thought this looks to be refurbished. And sure enough after inspecting before they leave we discovered the defect. Customer service tells me that the recliner is on back order and would'nt be delivered until May 29th. But I could feel free to use the broken one until the new one comes. Which lends credence to my point that there are no new ones so you sent me a refurbished one. I am really insulted by this considering how much money I spend with Rooms To Go. I took off from work twice to be here for the deliveries. When I don't work, I don't get paid. Now I will have to take off for a third day for a delivery. I have atched pphotos. Photo A shows the good recliner, and photo B shows the defective one.