Russell Stover Candies

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Russell Stover Candies

Average Rating:

1.53 / 551 votes / 68 reviews
Russell Stover Candies
4900 Oak Street, Kansas City, Missouri, 64112-2702
United States

Phone number: (800) 777-4004

Category: Food Manufacturers

Toll-Free Number:
(800) 777-4004
Customer Service:

Pangburn's of Texas
(888) 311-3734

Russell Stover Chocolates
(800) 777-4028

Whitman's Chocolates
(888) 311-3723
(800) 477-8683
Accounting/ Billing:
(800) 516-9466
Wholesale Accounts

+1 (816) 855-2356
Other Info

Other Info (opening hours):

Customer Care Hours:

Monday – Friday: 7:00 am – 7:30 pm CT

Corporate Offices Hours:

Monday – Friday: 8:00 am – 5:00 pm CT

Company Address
Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City,
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Russell Stover Candies, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Russell Stover Candies

After purchasing online (after spending thousands of $$ at CVS over the years) I noticed that the shipping was $45 on a $50 order. I immediately emailed Customer support to cancel, then left a VM as well. Neither was replied to. I waited 4 or 5 days to receive a response. None ever came. I called the... Read more➤
10 May, 2021


I received a package of Russell Stover Assorted, 4 flavors, individually wrapped, 6 ounce gift for Mothers Day. When opening I emptied all out and discovered there were NO pecan delights, only ONE coconut and the remainder was mint patty and caramel. This was very disappointing! If you state there are 4 flavors there should be 4... Read more➤
I bought two boxes of assorted creams on April 5, 2021. There was a round label on the box that said, “We listened, fruit is back.” I tasted the vanilla, orange, strawberry and raspberry creams. None tasted right; they had a distinctly chemical taste, not what I…
Old wet and moldy candy I buy Russell Stovers candy because youre the only one that offered sugar-free your candy was old spot he looks like he got wet its melt I sent you pictures you still havent looked at them I even sent you a video and youre just now getting back to me I am... Read more➤
7 Mar, 2021

Mold on candy

I bought some Whitmans chocolate samplers the green box the sugar-free kind and its not right its moldy it looks like its been wet the Some of the candy has Collabs the kind that has the different flavors in it
14 Feb, 2021

Stingy chocolates

My husband bought me a whole heart of chocolates for Valentines Day and there were only 5 chocolates! This is ridiculous! So stingy and overpriced! Never buying this product ever again!!! Dont buy from this brand!
I received a heart box of Russell Stover Valentines chocolates and only 9 pieces were in the box. It was a nice size box but the packaging is different because the candy was so spaced out to make the box seem full. They were full alright of air. Also, I have 2 of the same pieces. What... Read more➤
Husband bought two boxes of assorted creams at Christmas chocolate looked like it had melted was discolored in the trash it went would have been great to had option of fresh chocolates or money back thanks Russell Stover
Russell Stover chocolates have diminished in quality of taste these days and they no longer include molasses chews, which were delicious. Maybe charge a bit more money and return to the chocolates of years ago. Until I hear that has happened I will stop buying this brand. User’s recommendation: If you want better tasting chocolates from this... Read more➤
Not sure what happened to the chocolate recipe, but the one RS is using now is disgusting, I’ve had dollar store chocolate that tastes better than the high priced RS User’s recommendation: Don’t waste your money.
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